New ZeeVee Onsite and Remote Support Services
By Bob Michaels, CEO, ZeeVee
As you know, ZeeVee is very proud of the strong reputation it enjoys for its longstanding, high-touch, customer-centric support. This month, we are introducing new onsite and remote service offerings that should raise the bar even further in support of customers deploying our products in the most complex and sophisticated applications.
The four new programs, Onsite Day Installation, Onsite Hourly Installation, Remote Installation and Remote Hourly Installation, are available immediately on a global basis and are designed to provide expert assistance in system setup while reducing the need for potential post-installation troubleshooting. Here are some additional details on each:
- Onsite Day Installation provides eight hours of support by a ZeeVee support engineer on one business day (between 9:00am and 5:00pm local time) to assist in the configuration of a ZeeVee distribution system. The service does not include network configuration.
- Onsite Hourly Installation is available in one-hour time blocks for services provided after 5:00pm local time or if additional time is required after an eight-hour time block associated with Onsite Day Installation.
- Remote Installation provides support in a four-hour time block (during one standard business day between 9:00am and 5:00pm local time) from a dedicated ZeeVee support engineer to remotely assist with installation and configuration of ZeeVee products and excluding network configuration support.
- Remote Hourly Installation is available in one hour time blocks for services provided after 5:00pm local time or if additional time is required after a four hour time block associated with Remote Installation.
These new support services provide extreme value to our integration partners and end-users that require additional engineering and configuration support to enable their projects to be completed trouble-free and in an efficient manner. For detailed information and pricing, contact your ZeeVee sales representative or visit this link.
What isn’t changing is our commitment to human-based, superior customer service in all customer interactions – whether it’s something as basic as powering on a new box to trouble-shooting the most complex application. We stand behind our products and most importantly, we have your back every step of the way. I look forward to hearing of your experiences with these new support programs.