ZeeVee Customer Service 101: Don’t Sell Boxes, Sell the Company

Once a customer’s requirements and budget for a new or upgraded AV system are defined, there are many considerations facing integrators as they decide which technology and components to incorporate. While the issue of price is ever present, and “cost-effective” options can seem particularly attractive, going with the lowest priced gear as the sole criteria can be perilous.

The savviest integrators realize that when a piece of gear is purchased for a customer’s system, they are not just buying boxes, but the manufacturer that stands behind them. It is therefore crucial that when making your decision, you are guaranteed that someone will be there to support you with airtight customer service.

I can assure you ZeeVee customer service will be there for you. In fact, we make certain that our support efforts begin well before any decision to purchase is made.

At ZeeVee, it starts with educational and counseling resources. For AVoIP content distribution systems, which continue to replace traditional matrix switch options at a rapid pace, this is particularly important. There remains a learning curve for those integrators who are in various stages of this transition and we have built a robust schedule of SIGNAL Sessions webinars and Certified Solution Partner training sessions that provide a great springboard for understanding the possibilities and best practices in deploying the technology.

Beyond that, you can reach out to us as a sounding board as you make your hardware decisions. We welcome your questions concerning system design or even the suitability of a network to support an AV system. We’ve found this approach is key to starting integrator relationships that may start with a single job but grow to turn new customers into long-term partners.

Once the rubber hits the road and our products are purchased and the installation begins, even the most seasoned integrators will occasionally run into situations where they’ll need some technical assistance. When you call us, you get a human being who will listen and address your issue without any further delay — yes, while you’re on the line. Try that with a company that sells you a white label product or an item from a gray market source. When you’re in the middle of a job and the customer is getting antsy (or worse) about a problem, the last thing you want to do is type a customer service request in an online form…and wait…and wait…for a response that may never come.

We’ve been asked on more than one occasion: “How can you afford to have people answer the phone?” Our response: “How can we afford not to?” Bottom line — this is the standard level of our support, whether you’ve purchased one tuner for a single TV or 1,000 end points for a major infrastructure project.

As vaccines become more widely available and the warm weather continues to give us signs that we are starting to pull out of the COVID-19 pandemic, we are more locked in than ever to support our valued customers and partners as their businesses get back up to speed. Your thoughts, questions and concerns during this transition back to normal are important to us. Give us a call; we’d love to have a conversation and help in any way we can.

All the best,

Mark Your Calendars for Our Upcoming Webinars 

You can get the additional information and register for these, and other upcoming events, via this link.      

Our SIGNAL Partner website provides access to past SIGNAL Session and Certified Solution Partner Training webinars. To learn more about becoming a ZeeVee SIGNAL Partner, go to this link or contact sales@zeevee.com.   

ZeeVee Joins SDVoE at Interop 21 in Tokyo
ZeeVee will be exhibiting together with SDVoE at Interop Tokyo, April 14-16. A leading global business technology event, it hosts the most comprehensive IT Conference and Expo for business and technology leaders to share the most up to date information on key technologies and trends. It also provides them the opportunity to meet with leading vendors. Additional information can be found via this link.
 

• The enhanced multiview capabilities enable users to more creatively present immersive visual experiences by supporting a total of 19 sources—10 more than in the platform’s previous iteration. In addition, switching between display configurations is easier than ever before. This allows for the creation of video walls of configurations of up to 81 monitors (9 x 9) without any additional equipment. The custom multiview editor is now also compatible with a wider array of video sizes.
   
• Advanced presets can be created for any API command so configurations can be stored and then activated on-the-fly at the touch of a button. These presets can also be scheduled to display one time, or in a series, at any point up to a year in advance via an intuitive calendar interface. An unlimited number of schedules can be preset.
  
  
   
• Enhanced independent source and display grids provide more columns and flexibility, intuitive tabs and filtering, column selection and drag and drop functionality. The grids can be exported to .csv files and stored separately or altered and imported back into the system.
  
  

Art Weeks, director of product management and April’s employee of the month, is a name you may recognize if you’ve ever attended one of ZeeVee’s SIGNAL Sessions or Certified Solution Partner training webinars. In addition to being an amazing webinar host, he’s also responsible for specifying new hardware and software products, writing and publishing all of ZeeVee’s documentation (FAQs, data sheets, white papers, etc.) in the SIGNAL Partner Portal and providing technical expertise for the AV over IP product lines to partners and customers.  

“A company is only as strong as its weakest employees, and ZeeVee has none,” said Art. “People would not believe what we’re able to accomplish given the size of our company. It’s all because of the employees, who are some of the smartest and most innovative individuals I know. Thanks to them, we have made, and are continuing to make, a big impact in the AV industry.” 

For many years, Art worked in an industry where there were “maybe 10 customers in the entire world.” Ever since joining ZeeVee and entering the pro AV industry, he’s become fascinated by the potentially endless number of customers spread across many vertical markets – including hospitality, entertainment venues, higher education, retail and government just to name a few. 

“One of my favorite things to do at ZeeVee is create product designs from competing technology. Nine times out of 10, our team is developing solutions that perform better, are easier to use and less costly. Unlike many other products on the market, ours can do just about anything,” said Art.  

As much as Art loves his ventures in AV technology, it has steady competition from his other true passion – cycling. For the past 10 years, he’s cycled in partnership with the Pan-Mass Challenge (PMC), the largest for-charity sports fundraiser in the world. This year, Art’s goal is to raise $9,000 for cancer research at the Dana Farber Cancer Institute in Boston (you can donate via his online rider profile). His 2021 PMC ride will be a one-day century ride starting and ending at Babson College in Wellesley, Mass.  

Art lives with his wife, Rachel, and 12-year-old son, Jason, in Billerica, Mass. He loves cheering on Jason at various sporting events and has proudly watched him grow up to become an accomplished baseball player and black belt in Kung Fu.